Return Policy

Exchange and Refund Policy

1. We provide a "14-day product quality guarantee." If, upon receipt, you find the product damaged or not in good condition, you may contact Daylily within 14 days to arrange a product exchange. Otherwise, under normal circumstances, we do not accept any requests for exchanges or order cancellations.
2. If we agree that you are entitled to an exchange but the requested product is out of stock, we will refund the relevant amount to you.
3. In exceptional cases and at our sole discretion, we will refund the amount involved in online purchases to your bank account or arrange for you to collect the refund at our store.
4. If you used an electronic voucher or discount code at the time of payment, we will make the necessary adjustments accordingly.
5. Before accepting a product exchange, please present the original purchase receipt or the relevant electronic receipt.
6. The product must be returned together with all free gifts included at the time of purchase; otherwise, the value of the free gift will be deducted from the refund.